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How To Contact Us Via Chat
How To Contact Us Via Chat
Eti avatar
Written by Eti
Updated over a week ago

There are four channels through which you can contact our customer service:

In this guide, we will explain how to contact us through live chat directly from the app.

Contact via live chat

  1. When opening the app, you will find a chat icon in the top right corner.

  2. Next, it will open a window; press 'Send Us a Message'.

  3. It will then open the chat for you. You will be prompted to choose your preferred language, and that's it.

Why should you contact us via chat?

  • Quick Answers: Get swift responses to your queries.

  • Guides and Articles: Receive helpful guides and articles directly through chat.

  • Stay Updated: We can keep you informed, open tickets, and more.


Our business hours are as follows:

Sunday to Thursday: 09:00 AM to 18:00 PM
Friday: 09:00 AM to 02:00 PM

Please note that we are closed on Saturdays.

Thank you for choosing us,
STB Union team.

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